Termos and Condition

Subject

These conditions are agreed between Tutti Sensi - Joalharia, Design e Moda, Ltd., as responsible for Alma e Coração brand, and among those who make a purchase through the web site at this online store, to be appointed by the Client. These conditions apply only to individuals, not traders.

 

Prices and Payments

The prices shown on this site are Euro currency, include VAT at the prevailing rate and are valid for the time when the purchase was made. Moreover, the prices delivery costs. In case of exchange of product for another, applies if the value of the final product.

Orders can be paid by credit card through

• Credit Card,
• Visa,
• Mastercard,
• PayPal,
• or by Cash and by bank transfer to the account:
  IBAN: PT 50 0035 0085 0010 7897 6300 5
  BIC SWIFT: CGDIPTPL

The evidence must be sent with details of your order number for info@almaecoracao.pt. If opted for online payments, such as credit card, ATM or PayPal , the proof will be issued through the respective entities and automatically included in your order process.

We process orders immediately upon receipt of payment or proof of their value.

In case of no stock ordered can make a reservation for info@almaecoracao.pt email. You will be notified within a maximum period of 10 days, the replacement stock.

 

Invoices and Receipts

After your order , you will receive an invoice by mail to the address indicated during the purchasing process . The receipt for the value of the invoice that will be sent after the payment made will be issued.

 

Sending Goods

We ship worldwide.

Items are shipped within 1 business day, unless an item is missing to complete your pre-order. In this case we look forward to sending you your complete order. 
After dispatch, shipping times are the responsibility of third parties that you can follow by consulting the information of the respective shipping service selected.

Shipping Costs

Please check here the shipping cost for your country:

* Prices do not include VAT

NB : Changes possible prices . Check the value in your shopping cart .


 

How to Buy

All items in our online store are subject to availability of stock . To purchase any of the items from our store click " Add to Cart " on any article page . Whenever you make a purchase of an item through the shopping cart, you will receive an e- mail confirming receipt of your order and its details. The purchase is complete if its confirmation screen appears . You can see this information in your account in our online store. This data is stored confidentially in our store , in accordance with our Privacy Policy .

 
 

Changes or Cancellation of Order

You can request changes or cancel your order by phone or email within 1 business day after the date of submission of order. If your order has already been processed , the following section " Return & Exchange " .

 

Legal notice

Dispute Resolution in Accordance in Portugal

1. In case of a consumer dispute, defined in accordance with the provisions of Law No. 144/2015 of 8 September, consumers may contact an Alternative Dispute Resolution Entity (ADR) competent for alternative consumer disputes.

2. Without prejudice to law, their statutes and regulations that regulate alternative resolution entities for consumer disputes, an entity is considered competent to resolve the consumer disputes located in the area where the contract was drawn up or the area of the local purchase and sale of goods or the provision of services. If there is for the sector specific alternative dispute resolution entities with expertise, the consumer can also contact these entities.

3. If there is no competent Alternative Dispute Resolution entity in the area of where the goods and services were sold or contracted, or existing entities do not consider themselves competent due to the necessary expertise, the consumer may contact the National Information Center and Consumer Disputes Arbitration (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo), located in Lisbon, Portugal, under the email address: cniacc@unl.pt and also available on http://www.arbitragemdeconsumo.org .

Read more information about "Alternative Dispute Resolution".

Legal Rights

Conditions of sale presented is applicable Portuguese law . The jurisdiction in case of disputes and the absence of agreement between the parties shall be submitted to the competent courts of Portugal .

 

Duration

These conditions apply throughout the duration of the online services offered on this site.

Proof

Computerized records kept in this system are regarded as proof of communications, orders produced between the parties.
 

Services and Guarantees After Sales

Customer Service

Any complaints or suggestions related to traded products should be directed to our contact details . Our office hours by phone is from 10am to 18pm Monday to Friday